FAQ’s

Frequently Asked Questions

Got Questions?

Hopefully we have the answers below! If you can’t find the answer to your question, contact us.

Why should I have an App?
Apps are one of the most powerful marketing mediums available to business right now. There is nothing that can communicate instantly with your customer base like an App can do and this alone enables you to manage your business much more efficiently. You can easily leverage you current customers social networks to spread the word about the terrific things you do and offer. Apps are very useful tools for keeping promoting your business, keeping your customers loyal, engaged and returning to your business.
Should I get a mobile Web or an App?
A mobile web is essential for finding new customers. People searching the web are prospects and they need to be able to find you easily. An App is designed to keep customers loyal and allow you to communicate with them far easier. Both are essential modern business tools, but we would recommend getting your website mobile responsive as your first step.
How does a push notification work
A business can easily send a push notification to anyone that has the app downloaded. This could be a simple text message, a picture, coupon or even a link to a video. A push notification can be used to let customers know you have a limited special offer, a new product, a special event or so many other things. The notification simply pops up on the users screen when they next use their phone. It is unobtrusive (unlike an SMS) and can either be viewed by the user or skipped.
How do I activate a daily deal on my App.
The great thing is with an App, a deal can be daily, weekly hourly or anything you want. You can simply load a coupon offer into your app and publish it. You can then send a push notification advising of the new deal. Coupons can be redeemed by the customer showing the coupon on their phone, or by scanning a QR code when they arrive at your business. You can even use a secret code to process.
Why are your Apps so affordable?
We don’t waste your money on project management hours. We specialise in Apps for small to medium businesses and we know what features you need and have produced code for these already. We simply plug in what you need and spend most of our time creating beautiful layouts and functionality.
What is included in the monthly fee?
Your monthly fee includes hosting in the Apple store, all Android platforms and on our servers. Also included are any relevant upgrades (we have new features constantly being developed) training and support if you require assistance.

NOTE: some new features may require republishing to activate for which some fees may be applicable.*

What is the difference between standard and Premium Plans?
A premium app includes mobile food ordering and or in app shopping. These take longer to create and we usually require more support with changes. You can also have multiple sliding images on your home screen.
Are there any lock in contracts?
There are NO lock in contracts. We are confident your app will add enormous value to your business
Do I have to contact you to make changes to my App
No, not at all. We provide you with access and training to change as many features and content, as you want. Or you can just take one of our management plans and we will take care of everything for you including image changes, content updates, push notifications, and event updates.
How does a loyalty program work
An app loyalty program is similar to the coffee cards loyalty program you get in cafes. You can have a simple collect x number of stamps to receive a reward or use our advanced style, which allows different rewards for achieving different levels. Loyalty programs create a much higher repeat business than businesses without loyalty programs.
How will the Apps features help my business?
They increase revenue. By making it easy for customers to contact your business, visit your location, hear about promotions, and provide referrals, you can increase your revenue. Because apps are mobile, your customers can do any of these things from any location, which makes your business more accessible than ever before.

Online orders have been found to be up to 25% larger! This includes orders submitted through apps. Mobile users also submit orders more frequently.

Mobile coupons are redeemed at 10x the rate of print coupons.

70% of people contact a business after a mobile search, but almost half will head to a competing site if the mobile experience is poor.

They increase customer satisfaction. Mobile apps, especially those that include loyalty programs, keep customers happy, which increases customer retention and referral rates.

Loyalty programs can increase sales by 20% or more!

They increase social media engagement. By making it easy to post about your business to social media platforms, you make it more likely that a customer will do so. This can turn customers into brand promoters, and help boost revenue.

Push notifications have been found to lead to a 30% increase in social media engagement.

They help you compete. Customers have come to expect mobile interaction from almost every business. By offering an app or mobile website, you can get ahead of competitors that do not.

20% of quick-service restaurants already have online ordering, and the number is climbing. Don’t get left behind!

They increase operational efficiency. By letting customers submit orders or customer service requests through your app, you can cut down on phone time for your team members and streamline operations. You can also track activity more easily and find areas to improve.

Some restaurants are now getting a third of online reservations from mobile users.

They increase brand loyalty. Having a direct and regular connection channel to customers deepens the bonds between them and your business, boosting loyalty. Mobile loyalty programs increase this even further.

In short, mobile technology is surprisingly powerful and can generate a wealth of opportunities for small businesses.

How do I get people to download my App.
All our apps include a tailored launch package and we train you exactly how to increase the number of people downloading your app. We will also show you how to leverage your app amongst social media channels to send your business viral. You can simply send your customers a link to the app store or they can search anytime in the Apple or Google Play stores!
Will my App work on both Android and iPhone?
Yes, our apps are designed to work well on both platforms and also on iPads and tablets.
Do you provide eCommerce optimized stores?
We do have various solutions – contact us for more information on this specific area.
How long does it take to get an App built?
We will send you a live demo within 48 hours. Once you have approved the design or your changes have been made we are ready to publish to the marketplace. Andriod apps go live within 24 hours, Apple apps go through a strict criteria and can take up to 14 days.
How do I pay for my new app?

We use Stripe, Paypal and EziDebit – it’s safe, secure and well known.

Do you provide support?
Yes – Our email support is available 7 days a week. You also have access to our comprehensive Knowledge Center which most likely has the answers you need.
How does the Guarantee work?
If you’re not completely satisfied with your apps functionality and look prior to publishing in the app stores we will refund your money.
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